Refund Policy
Thank you for shopping at Defined Beauty Hair Salon! We strive to provide you with top-quality
products and excellent customer service. However, we understand that there may be instances
where a refund is necessary. Please review our refund policy carefully.
1. Eligibility for Refund
We offer refunds under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, you
are eligible for a full refund. Please contact our customer support team within 7 days of
receiving the item and provide clear photographic evidence of the issue.
b. Incorrect Product: If you receive an item that is different from what you ordered, you are
eligible for a full refund. Please contact our customer support team within 7 days of receiving
the item and provide clear photographic evidence of the incorrect product.
2. Non-Eligibility for Refund
We do not offer refunds under the following circumstances:
a. Change of Mind: We do not accept returns or offer refunds if you simply change your mind
about the product or no longer want it. Please ensure you thoroughly review product
descriptions and images before placing an order.
b. Shipping Delays: While we make every effort to ensure timely delivery, we cannot guarantee
shipping times, especially if the delay is due to factors beyond our control, such as customs
processing, weather conditions, or other unforeseen events.
c. Address Errors: We are not responsible for refunds if you provide an incorrect or incomplete
shipping address. Please double-check your shipping details before confirming your order.
3. Refund Process
a. Once your refund request is approved, we will initiate the refund to your original payment
method within 5-7 business days.
b. If the refund is processed successfully, you will receive an email notification confirming the
refund amount and transaction details.
c. Depending on your payment method and financial institution, it may take additional time for
the funds to be reflected in your account.
4. Return Shipping
In some cases, we may require you to return the item before processing a refund, particularly
for damaged, defective, or incorrect products. If this applies to your situation, we will provide
you with a prepaid shipping label or arrange for a courier to collect the item.
5. Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer
support team at DefinedBeautyHairSalon@DefinedBeautyHairSalon.com, Phone Number:
(540)-322-7542. We are available Sunday – Saturday 9:00am to 7:00pm EST, to assist you.
Please note that this refund policy applies only to products purchased directly from
DefinedBeautyHair.com. If you purchased our products through a third-party platform, please
refer to their respective refund policies.
We reserve the right to update or modify this refund policy at any time without prior notice.
Please refer to the policy on our website for the most current version.
Thank you for shopping with us! We appreciate your understanding and cooperation.
products and excellent customer service. However, we understand that there may be instances
where a refund is necessary. Please review our refund policy carefully.
1. Eligibility for Refund
We offer refunds under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, you
are eligible for a full refund. Please contact our customer support team within 7 days of
receiving the item and provide clear photographic evidence of the issue.
b. Incorrect Product: If you receive an item that is different from what you ordered, you are
eligible for a full refund. Please contact our customer support team within 7 days of receiving
the item and provide clear photographic evidence of the incorrect product.
2. Non-Eligibility for Refund
We do not offer refunds under the following circumstances:
a. Change of Mind: We do not accept returns or offer refunds if you simply change your mind
about the product or no longer want it. Please ensure you thoroughly review product
descriptions and images before placing an order.
b. Shipping Delays: While we make every effort to ensure timely delivery, we cannot guarantee
shipping times, especially if the delay is due to factors beyond our control, such as customs
processing, weather conditions, or other unforeseen events.
c. Address Errors: We are not responsible for refunds if you provide an incorrect or incomplete
shipping address. Please double-check your shipping details before confirming your order.
3. Refund Process
a. Once your refund request is approved, we will initiate the refund to your original payment
method within 5-7 business days.
b. If the refund is processed successfully, you will receive an email notification confirming the
refund amount and transaction details.
c. Depending on your payment method and financial institution, it may take additional time for
the funds to be reflected in your account.
4. Return Shipping
In some cases, we may require you to return the item before processing a refund, particularly
for damaged, defective, or incorrect products. If this applies to your situation, we will provide
you with a prepaid shipping label or arrange for a courier to collect the item.
5. Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer
support team at DefinedBeautyHairSalon@DefinedBeautyHairSalon.com, Phone Number:
(540)-322-7542. We are available Sunday – Saturday 9:00am to 7:00pm EST, to assist you.
Please note that this refund policy applies only to products purchased directly from
DefinedBeautyHair.com. If you purchased our products through a third-party platform, please
refer to their respective refund policies.
We reserve the right to update or modify this refund policy at any time without prior notice.
Please refer to the policy on our website for the most current version.
Thank you for shopping with us! We appreciate your understanding and cooperation.