Shipping policy

1. Processing Time:

  • Orders are typically processed within 7 business days. Please note that processing times may vary based on product availability and order volume.

2. Shipping Methods:

  • We exclusively use FedEx as our primary mail carrier for shipping hair extensions. We offer the following shipping options:
    • FedEx Ground: Estimated delivery within 3-5 business days.
    • FedEx Express: Not available.

3. Shipping Costs:

  • Shipping costs are calculated based on the destination, shipping method chosen, and the weight of the package. You can see the shipping cost during the checkout process.

4. Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the FedEx website.

5. Shipping Locations:

  • We currently offer shipping to customers within the United States only. We do not offer international shipping at this time.

6. Shipping Delays:

  • In rare instances, unforeseen circumstances or natural disasters may cause shipping delays. We cannot be held responsible for such delays and recommend monitoring the FedEx tracking system for the most accurate information.

7. Missing or Damaged Shipments:

  • If your order arrives damaged or is missing items, please contact our customer support team within  3-5 business days of receiving your order. We will assist you in resolving the issue.

8. Shipping Address:

  • It is the responsibility of the customer to provide accurate shipping information. We are not responsible for packages delivered to incorrect addresses due to incorrect information provided.

9. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been processed and shipped, we may not be able to make any changes.

10. Returns and Refunds:

  • For information on returns and refunds, please refer to our [Return Policy](link to return policy page).

11. Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please contact us (540)- 322-7542 or deja@definedbeautyhairsalon.com